FREQUENTLY ASKED QUESTIONS:
How do I order?
Please visit our Store Pages.
- For Private Orders where you will be mailing in your footwear for 1-of-1 personalized customization, please click here.
- For Theme Orders where you will be mailing in your footwear for popular-themed customization, please click here.
- For Custom Footwear that is made-to-order and includes BOTH the footwear AND customization, please click here.
- For merchandise, please click here.
What determines the cost of custom artwork?
The main factors include the amount of time required to complete the customization process, the cost of materials required to complete the order, and the intricacy of the design. Prices are non-negotiable.
Does Lucia Footwear Co. supply the footwear for customization?
For Custom Orders ONLY, each order includes the footwear pictured. HOWEVER, for all Private or Theme Orders, the client must supply the shoe. All shoes must be brand new or like new. Any shoes not suitable for customization will be mailed back at the client's expense. Any additional footwear we have in stock will be listed in our shop.
How long do orders take to be fulfilled?
Turnaround time for all Private and Custom orders will be posted and updated daily on the homepage. The stated turnaround time starts from from the day Lucia Footwear Co. receives the clients' footwear. Turnaround time is subject to change based on time of year and order volume. All Merchandise orders are shipped the business day after being placed. If a merchandise item is out of stock, you will receive an email with an updated shipping date.
Can I actually wear/play in my custom footwear?
Yes, all footwear goes through a rigorous preparation process and are painted using a flexible, durable, non-cracking acrylic paint to ensure that the artwork is durable and will withstand being worn casually or athletically. However, all custom footwear is still subject to being scuffed and damaged, just as any other footwear.
Do you put cleats on the bottoms of shoes?
No, we do not put cleated bottoms on any footwear.
Can I return my custom order?
Please read our Return Policy.
Why have I not received my order?
All tracking information and photos will be sent to you once the item is mailed back to you following completion. Once the order is shipped out of our facility, Lucia Footwear Co. is no longer responsible for the misplacement of your order. Each shipment will be insured to the full respected value of the order, product and customization in all. We will follow up with the stated shipping provider if your order is lost and contact you ASAP with updates. All orders are shipped via USPS, FedEx, or UPS depending on requested shipping speed and destination.