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Return Policy

LUCIA FOOTWEAR CO. RETURN POLICY

Custom Footwear: Because each and every custom footwear order is made to order, there are no returns, refunds, or exchanges on any custom product. This policy is non-negotiable. If you feel there has been a problem with your custom order, please Contact Us and we will be happy to address the issue properly. 

If you placed a Rush Order, and the order is not fulfilled and delivered by the date agreed upon, your rush fee is refundable and a 20% coupon will be emailed as a courtesy for your next order.

Merchandise: You may exchange your Merchandise for a different size at any time as long as the item has not been worn and is returned new with the original tags and packaging. Any item mailed in for exchange that is not in this condition will not be exchangeable.